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Dealing with Difficult People
November 8 @ 2:30 pm - 4:30 pm
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, virtually or you over the written message, there are things that you can do to make these conversations go smoothly.
- Understand what makes us and others difficult
- Determine the best approach for people who appear to be difficult
- Use Emotionally Intelligent results for the best outcome in all difficult conversations
This 2 hour, highly interactive session will give you the tools to understand and manage difficult people with the greatest impact for all!