CX Training: Maintaining customer loyalty and trust
August 13 @ 3:00 pm - 4:00 pm
As the world joins forces to contain the current COVID-19 crisis, businesses are concerned with the impact that events may have on the relationship with their customers. Customer loyalty and trust are being put to the test. Companies want to continue to provide excellent value to their customers, and they want to return to growth as soon as they can after the crisis lifts. This is a time for companies to look ahead, to consider the improved and innovative offerings they can launch in the market now that will serve customer needs today as well as provide momentum into the future. By letting customers know they are important by keeping their interests first and foremost, companies can retain customer loyalty and trust. Presented by: The Vetrina Group Vetrina Group is a consulting firm focusing on small to medium-sized retail businesses. Expertise extends into the four pillars of retail (sales performance, operational efficiency, customer experience and talent capital.) 20 years of experience in international retail leadership for high-volume, high-revenue brands expanding aggressively into new markets. Our experience gives us and our clients a valuable and exclusive advantage in this highly competitive and expanding retail sector.