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    SBEC Mentoring – Customer Experience

    March 14 @ 12:00 pm - 1:30 pm

    Steps to Creating a Memorable Customer Experience

    Customer experience is described as the sum total of all the experiences and interactions that the customer has had from your business relationship. It is very different from “customer service” which is focused more on the way a service is delivered before, during and after the purchase. The two are however tied very closely together and are somewhat interdependent.

    Join us to learn 10 steps that will help to deliver a memorable customer experience and create loyalty with your customers. Loyalty=repeat business.

    12:00 pm – 12:15 pm: Networking & introductions

    12:15 pm – 12:55 pm: Mentor – Tara McCaulley

    12:55 pm – 1:00 pm: Quick networking break

    1:00 pm – 1:30 pm: Group Mentoring – Share best practices, challenges, and solutions.



    Small Business Enterprise Centre
    378 Talbot St.
    St Thomas, ON N5R 3L7 Canada
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