Steps to Creating a Memorable Customer Experience
Customer experience is described as the sum total of all the experiences and interactions that the customer has had from your business relationship. It is very different from “customer service” which is focused more on the way a service is delivered before, during and after the purchase. The two are however tied very closely together and are somewhat interdependent.
Join us to learn 10 steps that will help to deliver a memorable customer experience and create loyalty with your customers. Loyalty=repeat business.
12:00 pm – 12:15 pm: Networking & introductions
12:15 pm – 12:55 pm: Mentor – Tara McCaulley
12:55 pm – 1:00 pm: Quick networking break
1:00 pm – 1:30 pm: Group Mentoring – Share best practices, challenges, and solutions.